Spiderbro Support - Windows + Installer
The game won't run or I'm seeing error codes!
If Spiderbro is refusing to launch or you are getting error windows, make sure Spiderbro is run as an administrator. If issues persist, try disabling the SmartScreen filter. Spiderbro is 64bit only, make sure your system supports 64bit.
Windowed mode is too small!
The window is resizeable. If you are having issues resizing the window, try right clicking on the title bar and then selecting resize.
I erased my save by mistake! How do I get it back?
All erased saves are backed up and can be restored with a simple process.
- Navigate to the Spiderbro save folder. Windows users should navigate to C:\Program Files\Spiderbro\files\data\saves
- Your latest save will be called savedata.ddf.
- There will also be a file called defaultsave.ddf. This file must not be altered or deleted.
- Any erased saves will be called savedata.old with the date it was erased.
- Delete savedata.ddf and rename any of the savedata.old files to savedata.ddf to restore an old save.
The game seems broken!
If some files are missing or corrupt, it is recommended you reinstall the game. Make sure you have the latest installer off the Studio Pond website.
Anything else?
Click the support bubble on this page to submit a support ticket!